Welcome to Shoezy Wear’s FAQ section. We’ve compiled answers to the most common questions about our premium footwear and fashion collections to ensure your shopping experience is as seamless as our global delivery service.

About Shoezy Wear

Who is the typical Shoezy Wear customer?
Our collections cater to style-conscious professionals, fashion-forward trendsetters, and value-driven shoppers worldwide. Whether you’re looking for premium Oxfords for the office, trend-right hoodies for weekend wear, or coordinated pieces to complete your look, Shoezy Wear offers carefully curated items for every occasion.
What makes Shoezy Wear products special?
We specialize in handcrafted leather shoes, performance-driven apparel, and timeless wardrobe essentials. From our best-selling loafers to our Johnston & Murphy collections, every item is selected for its quality craftsmanship and contemporary style.

Product Questions

How do I choose the right shoe size?
We provide detailed sizing charts for each product. For leather shoes like our Oxfords and loafers, we recommend ordering your usual size as they’re designed to conform comfortably to your feet. Our sneakers and athletic shoes typically run true to size. When in doubt, our style consultants at [email protected] can offer personalized advice.
Do you offer matching accessories with your shoes?
Absolutely! We encourage complete looks with our coordinated collections. Many of our dress shoes pair perfectly with our belts and wallets, while our casual footwear complements our hoodies & sweatshirts or jeans. Look for our “Complete the Look” suggestions on product pages.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving in 10-15 business days after dispatch. Ideal for time-sensitive orders.

Free Shipping: Via EMS on orders over $50 USD, arriving in 15-25 business days after dispatch. Perfect for value-focused shoppers building their seasonal wardrobe.
Note: We currently cannot ship to some remote areas in Asia and other regions.
How long does order processing take?
Our team carefully prepares each order within 1-2 business days, including quality checks for every item. You’ll receive tracking information via email once your order leaves our headquarters at 808 Blair Court.
Are there additional customs fees for international orders?
While we handle all customs documentation, some countries may require additional duties upon arrival. These fees are the responsibility of the customer and vary by destination.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in original condition with all tags attached. Please initiate returns through our customer service at [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment method and financial institution.

Still Have Questions?

Our style consultants are always happy to help you find your perfect fit or answer any questions about our collections. Contact us at [email protected] for personalized assistance.

Ready to explore our complete wardrobe solutions? Browse Our Collections and experience the Shoezy Wear difference today – where premium style meets global accessibility.