At Shoezy Wear, we take pride in crafting premium footwear and fashion pieces that meet the exacting standards of our style-conscious clientele. However, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail as our handcrafted leather goods.

Please Note: For hygiene reasons, we cannot accept returns on socks, underwear, or any final sale items marked as “non-returnable.” All other items from our collections including shoes, bags, and apparel may be returned within 15 days of receipt.

Our Return Process

  1. Initiate Your Return
    Email our customer service team at [email protected] within 15 days of receiving your order. Please use the subject line “Return Request” and include the following information:
    • Your order number
    • The item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Authorization
    Our style consultants will respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Package Your Items
    Return items in their original condition with all tags attached and packaging intact. For footwear, please include the original dust bags.
  4. Ship Your Return
    Send your package to:
    Shoezy Wear Returns
    808 Blair Court
    Bosworth, US 64623
    We recommend using a trackable shipping service. Original shipping fees are non-refundable.

Exchange Process

For exchanges, please follow the same process as returns, clearly indicating in your email the desired replacement item (including size/color if applicable). We’ll process your exchange once we receive the original item.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • For PayPal payments, refunds may take 3-5 additional days to appear in your account

Return Request Template

To help expedite your return, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Shoezy Wear Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) for return: – [Product Name] – [Size/Color] – [Quantity] Reason for return: [Please specify] I would like to: ☐ Receive a refund ☐ Exchange for [Product Name & Details] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our global clientele (excluding some remote areas in Asia), return shipping costs are the responsibility of the customer. Duties and taxes paid on the original order are non-refundable. Please mark the package as “Returned Goods” to avoid additional customs charges.

Quality Assurance

Should you receive an item that doesn’t meet our quality standards (damaged or defective), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedited replacement at no cost to you.

For any questions about our returns policy, our style consultants are always happy to assist via email at [email protected].