At Shoezy Wear, we combine premium craftsmanship with exceptional customer service. Our shipping and returns policies reflect our commitment to quality and your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipping)

Note for International Customers: We ship worldwide except to some remote areas in Asia. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges

We stand behind the quality of our handcrafted leather goods and fashion pieces. If you’re not completely satisfied, you may return most items within 15 days of receipt.

Non-Returnable Items: For hygiene reasons, we cannot accept returns on socks, underwear, or any final sale items marked as “non-returnable.” All other items including shoes, bags, and apparel may be returned.

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Authorization: Our style consultants will respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Package Your Items: Return items in their original condition with all tags attached and packaging intact. For footwear, include the original dust bags.
  4. Ship Your Return: Send your package to:
    Shoezy Wear Returns
    808 Blair Court
    Bosworth, US 64623
    We recommend using a trackable shipping service. Original shipping fees are non-refundable.

Exchange Process

For exchanges, follow the same process as returns, clearly indicating in your email the desired replacement item (including size/color if applicable). We’ll process your exchange once we receive the original item.

Refund Information

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • For PayPal payments, refunds may take 3-5 additional days to appear in your account

International Returns

For our global clientele (excluding some remote areas in Asia), return shipping costs are the customer’s responsibility. Duties and taxes paid on the original order are non-refundable. Please mark the package as “Returned Goods” to avoid additional customs charges.

Quality Issues

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedited replacement at no cost to you.

Return Request Template

To help expedite your return, please use this template when contacting us:

Subject: Return Request – Order #[Your Order Number]

Dear Shoezy Wear Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) for return:
– [Product Name]
– [Size/Color]
– [Quantity]

Reason for return: [Please specify]

I would like to:
☐ Receive a refund
☐ Exchange for [Product Name & Details]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

For any questions about our shipping or returns policy, our style consultants are always happy to assist via email at [email protected].